About

Customer Experience Architect

With extensive experience, over 15 years, in digital transformation, strategic design, UX leadership, and creative direction, I focus on user-centered approaches, effective collaboration, and strategic alignment. My skills in user research, strategic planning, and service design enable me to craft exceptional experiences and efficient services that meet business goals and user needs.

In addition to professional work, I love to bake, be outdoors, and travel.

Reach out below to ask any questions or to see a full resume.

Skills

UX & Service Design: User Experience Design, UI Design, Service Design, Information Architecture, Wireframing, Journey Mapping, Heuristics Evaluation

Product & Project Management: Product Ownership, Agile & Scrum Methods, Digital Transformation, Product Strategy, RFP Development, Stakeholder Alignment, Proposal Development

Creative & Branding: Brand & Marketing Strategy, Creative Direction, Art Direction, Illustration, Layout Design, Graphic Design, Advertising

Technical & Tools: Adobe Creative Suite, Figma, UXPin, InVision, JIRA, Confluence, SharePoint, Appian, Workday, Microsoft O365, Google Suite, AI Prompt Engineering

Collaboration & Operations: Team Management, Cross-functional Leadership, Customer Service, Event Management, QA/QC, Technical Writing, Organizational Process

Certifications

·       CSPO – Certified Scrum Product Owner, Scrum Alliance

·       Product Management 360, eCornell, Cornell University

·       Innovation Strategy, eCornell, Cornell University

·       Product Management for Engineers, eCornell, Cornell University

·       Agile Methods for UX Design, Interaction Design Foundation (IDF)

·       Service Design: How to Design Integrated Service Experiences, IDF

·       UX Management: Strategy and Tactics, IDF

·       Human-Centered Interaction, IDF

Education

University of Minnesota, Minneapolis, MN | Bachelors of Science in Graphic Design, English Minor